Ricky Roque Jr.

Cell: (424)204-3078

Rickyroq1@gmail.com

  linkedin

 

TECHNICAL SKILLS:

 

·   IT Technical Experience: 15+ Years

·   Help Desk Support-  13+ Years

·   POS-(Point of Sale)  9+ Years

·   Project Management 7+ Years

·   Sales Lead 5+ Years

·   Engineering 2 years

·   U.S. Government 12-24 Months

 

Education/Certifications/Government Clearances:          

·   CISCO GLOBAL ACADEMY – CYBER SECURITY \ MIGRATOR \ INTEGRATOR\ IT SPECIALIST

·   CISCO GLOBAL ACADEMY ID: 30769589

·   March 31, 2014- present Still engaged accessing Cisco Academy Curriculum material at netacad.com. Certification \ License by Oct. 2015.

·   U.S Government DISA- Defense Information Systems Agency           

·   U.S Government DoD Security Clearance- Active (Interim Secret Level)   11/10/2015-Present (note) full secret any day now J

·   U.S Government TSA Security Clearance- Active                         1/26/2016-Present

·   U.S. Government. VA Veteran’s Affairs (Public Trust Level)               08/21/2014- Present

·   VA-Reaffirmation of VA’s Mission and Values                          8/14/2014- Present

·   VA-Privacy and Information Security (ROB)                             5/13/2014- Present

·   VA –Federal Information Security Management Act- (FISMA)            5/13/2014- Present

·   West Los Angeles College- CCNA (Cisco Certified Network Associate)

·   Oct. 28th- Dec 15th, 2013- Still engaged accessing Cisco Academy site at netacad.com & all Packet Tracers activities.(Certification\License-pending\RETAKING CCENT

·   Devry University- B.S (Network Communication & Management) May 22, 2006- May 24th, 2009- took classes

·   Pearson Vue -Comptia A+- Oct. 3, 2003 License # Comp001001321973

·   COMPTIA -A+ Technical Certification Workshop- October 3, 2003

·   Pearson Vue- Network+ Certificate- Dec. 5th, 2003

·   UPS UNIVERSITY-Symantec Ghost - May 21, 2001

·   S.C.R.O.C- Computer Repair Technician Certificate- June 20^th, 2000

·   S.C.R.O.C- Jr. Drafter Certificate \ AutoCAD 12 version.- July 29th, 1994

·   Santa Monica College- Computer Information Systems-(CIS) Technology Course and received credit. May 20th, 1997

·   Leuzinger High School- High School Diploma- June 16th, 1995.

PROFESSIONAL EXPERIENCE:

 

Project Lead \ Desktop Support Analyst \Migration Specialist

SNI TECHNOLOGY                                                             March 09, 2016- June 1^st, 2016

(Clients)  UniVision Communications, Inc.

         HCL America, Inc.

         Fusion Media Network , LLC.

 

  Responsible of directing a group of 20 Internal technicians & movers to move UniVision Network Infrastructure to Los Angeles California area. Deployment consists of disconnects & re-connects of Network systems ,UPS backup systems, Cisco 48 port switches, patch panels, pc’s, Laptops, cisco VoiP phones, local & network printers. Systems deployments testing and formal user training. Migrated between 300-316 Dell Laptops from Desktops to Laptops with Windows 7 Platform.Process Project Workflow procedures by utilizing Architectual Floor plans to properly target the area which will be moved and implemented with new computer systems. Perform E-waste inventory control and use extensively Microsoft Excel 2010 version to update the Master Cut Sheet and vLANS layout. Use Lynch 2010 Messenger and Service Ticketing system to trace incoming ticket trouble service calls in a Windows 7 platform. Held bi-weekly meetings with Project Managers, Vendors, Systems Analyst and 1 Planning Facility Manager to review the entire move progress. Supported between 215-250 users in a corporate atmosphere in 2 buildings. Completed network site surveys to distinguish drop ID assigned to its cubical area.Example (B20-V13) connects to blade # on port # in the given switch. Consultancy with vendors, contractors, cable wiring team and construction builders to discuss for ways and forms to implement network efficiency procedures so employees can work more efficiently. Rack & Stack network switches, pdf, blades, stack power supply, network wiring,fiber,and configuring the stack within the vLANS layout per company’s network architecture configuration sheet.

 

 

 

 

 

 

 

IT Specialist \ Migrator

Obsidian Global LLC.                                                           December 17^th, 2015 - (Awaiting schedule) CSC is currently working on the software Gold image; to be approved by the TSA. L Image could take months for approval. L

²        (Client) TSA- Transportation Security Administration

 

 

 

Deployment Team Lead

ABBTECH Professional Resources, Inc.                                         November 2, 2015- January 6^th 2016

 (Client) Tyco Integrated Security-

  Tyco\Dell Migration Project -(Windows 7 Migration Project)- Migrating currently 147 Dell Laptops,Desktops systems from WinXP to Win7 operating system platform. Replacing old systems applications programs, and files onto the new Dell Laptops with Windows 7 operating system image version. Perform the following -Installs, configurations, migrations,and testing of new hardware. Authenticate and configure Active Directory (AD) user settings from Windows 2008 Server via remote. Test all units to ensure migration completeness. Execute customer’s check-list to ensure the highest capacity.

Managed 3 helpdesk technicians & 1 Team Lead member on all aspects of the project function and responsibilities.

46 -Different Software Programs we installed and configure threw out the entire deployment Migration Project. Sample App: Microsoft Word,Outlook,Excel,Project 2007-2013, Microsoft Visio, Office 2010-2013 edition, AudoCad 2014 & 2015, Job Design "pricing tool" tied to a database linked to several servers located nationwide , Avaya Messenger Manager,& McAfee Anti-virus software.

 

 

Technical Team Lead \ QSR, Xpient,StarPOS- Programmer                          

Marathon Deployment California, Markets                                       November 25, 2013- Oct. 10,2015

 

 

·   Installations,Configurations,Integrations, repairs of POS systems & upgrades on Touchmate Kiosk Systems for Theaters,CKE Restaurants. Engineering & Implementations

·   Migration from Windows XP platform to Windows 7 for POS system units- Migrated between 110-130 system units from XP to W7 respectively for StarPOS Phase 1 & Phase 2.

·   Customer \ Management Support -  Supported both user and SR, District Management on any technical questions to better accommodate the migration roll-out. This entailed a clear face to face (detail training) on any new features the upgrade might entail off. Covered from Operating systems,Microsoft Packages,StarPOS access credentials authenticity and sometimes both English and Spanish translation to better communicate effectively depending on the user recommendations.

 

·   Converting (eLogic to QSR) Programming,installation,configuration and testing using Xpient Kitchen System software. Converted 57 Carl's Jr. Restaurant Stores in Los Angeles County. Worked closely with CKE Carls Kitchen 2^nd & 3^rd level programmers \Enterprise and all supporting vendors.

·   Migrated (Xpient to StarPOS) POS system

·  Assembly of CCTV security box panels. Support of Windows 7 Operating System (POS) Platform.

 

 

 

 

Field Network Technician                                                     October 16, 2014- Feb 15, 2015

Nesco Resource Company

Clients- (Bank Of America) & (Merrill Lynch)

Global Network & Infrastructure Solutions

 

Support patch cabling between equipment and customer’s network, power cables from equipment to power supply in rack/cabinet/closet; installation, troubleshooting and de-installing network equipment; Install/swap out devices (e.g., phone, computers, cables, boards, edge router/switch, etc.); Re-format and overwrite the hard drives of computer components; Complete all hard and complex MAC requests within the defined service levels; act as interface between customer’s associates and management; rack, stack and power-up of new equipment and replacing existing equipment; provide hardware break-fix services for network infrastructure; perform onsite call-through, data, voice, website and security testing; perform back-up testing to ensure all systems are connected to the customer’s network as directed; support carrier testing of circuits; Assist with power and uninterruptable power supply (UPS) restoral.Support inventory management -tagging of assets, tracking spares (crash kits), ordering inventory, updating inventory records, repair/return equipment, and prepare equipment for shipment;

 

 

l         Customer \ Management Support -  Supported both user & Management Level on training and clarification of new implementation both Voip phones and Network Drops specifications. Trained users and management personnel face to face and showed them all new features being implemented by new Cisco VOIP Phones respectively being deployed.

 

 

 

National WiFi Project

Insight Global

Federal Contractor-ByLight IT Professional Services , Nationwide     

                                                                           May 2014 – August  25, 2014

 

·   Installation, termination, testing & survey of WiFi systems in behalf of  VA Veteran Affairs Facilities.

·   Security Clearance active 7/23/2014 – 8/10/2017  for U.S. Federal Governmental projects.

 

 

 

 

 

 

 

Cisco Field Migrator                               

Adecco  Group  North  America California, Markets                       December 2013-July 2014

·   (Alcatel-Lucent Switches) installs, configure,de-install  racks & mount.

·   Acatel hardware 24, 48, & 72 port switches. Cable Management, Fiber consolidation, Network  wiring, termination and closet clean-ups. Service California State University  Campuses, throughout  Southern & Northern California Markets. Long Beach State & Cal State Northridge- IDF Migration. Consolidated Blades 1-4 in stack 1 & migrated to Alcatel Lucent.

·   Checked floor by floor for any network disruption Adjusted & designed the stacks per the rack layout to accommodate the network hardware. Traced disrupted VOIP phones to the switch or by the jumper cable. (POE) Power Over Ethernet

 

VOIP TECHNICAL SPECIALIST ENGINEER I        

TECH-USA, California Markets                                             August 27th, 2012-September 11th, 2012

·   Cisco to Cisco Migration

·   IPT Site Surveys

·   IPT \VOIP Implementations

·   Cisco voip phones deployments

·   Day 1 Support

 

FIELD INTEGRATOR ENGINEER I 

 Ian  Martin Limited, CA & TX Markets                                    February 07, 2011-September 25, 2011

·   Managed, organized and executed Integrated Metro PCS EVDO cell sites threw out Southern California Markets. Installed mounting brackets, DBU, DIN, GPS, M3 RADIOS, TDMS HARDWARE, radio fans, jumper RF Cables, RJ45 cat 5 cables, fiber, Splitters for all 6 sectors (Alpha, Beta, Gamma, Delta, Epsilon, Zeta).  Run and Land power cable into the cabinet. T1, power, alarm cable and RF jumper runs.  Installed specified DOMS for the correct sector channel’s.

·   (EVDO CDMA\ Sprint EVDO- Wireless & LTE)- Managed, organized Implementaion , installation, configuration, deployment. Configure DOMS Cards, Radios M2, M3 Radios with connection cables. Install DPM’S and TDM’S with connection cables. Mount and terminate, commission (BIP) power shelf’s with precise cabling. Create, terminate, install Jumper Cables,to select proper antennas cables for immediate communication per (Alpha, Beta & Gamma-structure.) Install BTS racks per Sprint standards.  Installed Multiservice Switch 15000 model and fan sensors per Sprint standard. Secure cables on earthquake rack by “Cable Stitching.”  Ran fiber from UDPC to designated Dom Cards. Inventory control, evaluation, testing and commissioning.

·   (EVDO CDMA- Verizon Wireless 2011 & LTE)- Managed and organized Implementation installation, configuration, deployment. Configure DOMS Cards, Radios M2, M3 Radios with connection cables. Install DPM’S and TDM’S with connection cables. Mount and terminate, commission (BIP) power shelf’s with precise cabling. Create, terminate, install Jumper Cables to select proper antennas cables for immediate communication per (Alpha, Beta & Gamma-structure.) Diagnose any alarms might be associated with new or old equipment before having cell site live. Communicate effectively with management team, Team Lead, Help Desk if problems occur. Drive extensively a radius of 300 miles per cell site. Used software Vortex 18.0 Version, FTP Pro, Hyper Terminal and Outlook (email) to submit all forms, timesheets and update on all progresses by day basis.  Windows 7 Operating System platform with remote access capabilities.

 

Field Technician

SmartSource Inc.                                                

(Client) Double Tree, US                                                  December 2010-February 2011

·   Managed and organized LodgeNet upgrade  6.9 version, Telecommunication Digital -Plasma Tv's roll-over. Implementation upgrade digital software on 37” and 42” tv's patch software so tenants can order and enjoy all telecommunications programming available by hospitality of Double-tree hotel in El Segundo Ca. 

·   Customer \ Management Support - Trained both user and management level on the new features being deployed by the LodgeNet Software. Management was trained on a weekly basis and directed clearly step by step and notified on new features being executed by the new software. Hotel Manager sometimes invited the Region Manager for a quick recap to better understand how the upgrade will increase revenue.

·   Ensure upgrade satisfactory, transition, installations, programmable of channels. Generated Hardware Core version report and terminal communication report too ensure transition. Communicated with Hotel Manager vendors, Project Managers, and field technicians on any potential discrepancies.  Upgraded 1,650 televisions on its latest Philips version. 

 

Field Engineer                                                   

SmartSource Inc. ,Nationwide  US                                      September 2010-November 2010

·   Managed and organized -Installs server racks, D-Link, 72 patch panel, wayport,Routers, backup switch,Cashless Appliances, JS P330-350 cash registers, upgrade RAM on registers. Installed & program Itonas for the restaurant. General cable management.

·   Traveled around 9 states of the U.S,. Supervised overall work performanced on some sites. Networking termination,installation & testing. Go-Live Day 1 support after pos upgrade has been successfully implemented.General labor\ handyman work while adjusting ceiling drywalls, mount steel rods to support hanging monitors.

 

HP Certified Technician                                  

Insight Global, US                                                       August 2010-August 2010

·   Managed and organized Installed Teller HP DC5850 system motherboard, configured all peripherals, network printers, LCD, Mice, Keyboard, network mapped drives and upgraded BIOS version. Used my technician pos tool kit too perform immediate repair at JP Morgan Chase Bank in Chico, Ca. 95928. Tested all devices before leaving the site.    

 

Voip Engineer

Insight Global, US                                                      May 2010-May 2010

·   Managed and organized -Migrated new phones to Cisco VOIP phones.

·   Network wiring, RJ45 termination into Cisco switch, patch panel & Cable management. Tested all VOIP phones for perfection.

·   Punched down data lines into existing drops associated to VOIP phones.

·   Cleaned the server room, organized cables, labeled routers, switches, security Box, CCTV and hubs.

 

IT Help Desk

Aquent LLC.                                       

Chevron U.S.A  Products Inc.   

                                                                         April 2008-July 2008

·   2-Crude Deployment Logistics.

·   Customer \ Management Support - Supported both end users & management level support on all operations roll-out questions pertaining to the operating systems migration upgrade from Windows 2000 to Windows XP. Face to Face support  with end user to quickly show a resolution to there problems. Explained in detail the cause of  the issue and showed the end user  how to avoid the disconnection from happening. Met with Management on a weekly basis , (Project Manager, Operations Manager & Sr. Analyst) in a conference room & utilized a projector while explaining our impacted numbers and migration progression or issues being labeled out. Directed & Consulted with Management on recommendations to ironed out any discrepancies during the implementation.

·   Technology:              

·   Windows XP, Microsoft Office 2007,Active Directory, Windows Server 2005, Norton Ant-virus software, Lotus Notes, CAMS to reset RFID cards.

·   Connects, & disconnect computers, printers, laptops, VoIP’s, network connectivity, updates & upgrades during Chevron shut-down @ El Segundo Refinery.

 

IT Project Technician\Network Specialist               

            NETVIEW STAFFING , , US    

                    (CLIENT) WACHOVIA BANK                           February 2008-April 2008

·   Windows 2005 Server, Windows XP, Outlook 2007, Pegasus Software, Active Directory, Visio Pro, Cisco Switch analyzer, Symantec Ghost Software, VOIP installs & decommission, Cisco switches Installs, Routers, Cat 5 pulling & Termination.

·   Programming Wachovia Bank peripherals such as Addmaster IJ6080, Ingenico Micro Site Surveys, FF&E Installs, cable management, decommission computer systems from cubical, teller area.

·   Re-image Teller computer and Platform systems with Symantec ghost software using necessary IT Refur Configuration sheet and documentation to ensure a smooth transition.  Network computers systems configure Cisco switches, and re-Reader, and Ingenico Encrypt 2100 Magreader equipment.  Network printers accordingly.

·   Worked closely with project managers throughout the entire rollout process and utilize necessary floor plans to review adjustments. Communicated with General Contractors, Project Managers, Floor Carpenters, Painters, Electricians, Black Box technicians VOIP Engineers, and local IT Technicians.   

·   Experience in Pegasus application. 

·   VOIP’S Implementations- Installations, implementations, Cisco switches, routers configuration, decom, cat 5 cable pulling, management, installation and terminating.  (POS)-Client- {Wachovia Bank}HelpDesk Support,Field support,Video Conference Support, IMS,& remote support via NetOp or Windows Support. Tested all “Cash Registers” for immediate account authorization status. Used Pegasis Software  Documentations for immediate reference only.

 

Logistics Deployment Technician                  

Delta Airlines, US                                                        August 2007-September 2007

·   Windows XP, Outlook 2003, Info DATA-to store inventory control.

·   Deployment of all HP related devices such as printers, multifunctional machines, copiers, scanners, and faxes within identified Delta Air Lines locations and offices.

·   Devices were setup on the network with proper drop-and network cable. (RJ45)\ Cat 5.  Old devices were disassembled and stored for deployment.

eWP Support Technician

International Business Machines, US                                     June 2007-August 2007 

·   Windows 2003 Server, Windows XP, Win 2000, Lotus Notes, Active Directory 5.2 version, word, excel, outlook, & PowerPoint. eWP application software to image platform.

·   Customer \ Management Support -  Trained end user face to face on the entire migration features, covering operating systems,Lotues Notes, Microsoft Packages and any external software support the end user wishes to utilized to maximize productivity.Met with Management on a weekly basis to quarterback the migration progress. Gave formal recommendations to Sr. Operations Management team on how to better speed up the process and reduce cost.

·   Data Migration from windows 2000 to windows XP.

·   Upgrading desktops and laptops systems to current windows XP platform.

·   Used eWP Project ghosting software and utilizing web blue website to install and un-install software according to end user.

·   Network connectivity using Active Directory 5.2 Version.

·   Data transfer and recovery using eWP application software.

·   Setup systems to network, shared drives, and printers.

·   General email configurations using Lotus Notes.

·   Changing laptop hard-drives to implement data migration.

 

Field Administrator \ Legal Assistant

Bander Law Firm, LLP, US                                               January 2005-May 2007

·   Windows XP, Excel, Word & Photoshop to upload photos.

·   Signed up clients with pending or fresh cases. PI-Personal Injury cases, Criminal Cases, Family Cases & any many cases pending in jurisdiction courts for proceedings.

·   Took photos, personal information, reviewed clients retainer information sheet & discovery diagram sheet. Consulted client on why choose Bander Law Firm for any legal matters. Enjoyed helping clients on any legal matters.

 

Sales  Lead \ Associate

United Parcel Service Inc, US                                           July 2000-February 2005 

·   Targeted UPS potential customers to sign up for UPS Services. Received incentives on sign up new accounts.

·   Targeted and Referred\signed up around 170 new clients in a period of 5 years. Monetary Credits were deposited onto a Corporate AMEX Card for disbursements of signed contracts.

·   Signed new agreement’s, forwarded potential customers to BD- Business Development Department for further processing and consideration. Installed UPS Shipping Systems and trained the customer on how to use the UPS WorldShip Shipping Software, and modify shipping rates upon approval.

 

Technical  Support Group   

United Parcel Service Inc, US                                          July 2000-February 2005 

·   Windows 2003 Server, Windows XP, 2k, ME, NT 4.0 version, Windows 3.11, DOS 6.2 version, Microsoft 2003 word, excel, outlook, PowerPoint, UPS Online WorldShip 7.0, 6.0,5.04.0 & Cisco VOIP,Switches,routers,AS400,MOM 7.0,SQL 2000, NetOP 6.5 version, Dame Ware 5.5.

·   Customer \ Management Support - Face to Face support on a massive scale covering 40 mile radius. End user support on the entire WorldShip application software. Trained and responded clearly on any questions regarding the software,hardware & printers. Trained & consulted with UPS clients Management Team , (,CEO,Vice Presidents,Operations Managers, and Warehouse Managers on any new features the WorldShip system will have on there daily operations. Trained Management level personnel via telephone, conference calls, Face to Face in a conference room were i explained all functionality and improvements the WorldShip System will have in there daily operations. Kept solid relationship with CEO’s,Vice Presidents,Production Managers, Sr. Analyst, and Warehouse Supervisors to better accommodate there needs and ensure customer satisfaction to the fullest!

·   Maintained about 100 clients in the South Bay Area in computer hardware, software, and professional Tech Support in a rapidly manner.

·   Upgraded and repaired laptops, configured e-mail, as well network connectivity so the customer can share required data. Computer/ Scanners/ POS systems Installations, Upgrades, Networking, Wireless Connectivity, Data Transfer, Data Recovery, Data Integration with AS400, M.O.M 7.0. SQL 2000 Server, Laptop Upgrades, Repairs, and configuration. With Ups Online Worldship 7.0 Version.   Weekly & Monthly reports on targeted customer's for software upgrade.  Remotely Tech Support via Netop 6.5 & DameWare 5.5 ver.  Weekly meetings in targeted customers, or integrations concerns.

·   (POS)- Client -UPS Mail Boxes Ect.-Implementations,Installations,Internal,External Support. “Cash Registers” with 4 remote PC systems.  HelpDesk Support,Field support,Video Conference Support, IMS,& remote support via NetOp or Windows Support.

Hubperson   

United Parcel Service Inc, US                                          March 1997- July 2000

Diad Boards, Scanner xp5655 version to load all packages into feeder containers. Load Feeder Container's to maximum density, and unload container's coming from ports or airports facilities.  Lead member of the Safety Committee per OSHA and company policies to reduce injuries and cost.

 

Property Manager    

Mabry Management Company, Torrance, Ca.   US                       March 1995- May 2002

·  Managed 6 property's in South Bay Area. Hawthorne California & Gardena California, coverage area. Four properties in Hawthorne Ca & 2 property’s in Gardena Ca. Collected all rents and made formal deposits into Hawthorne Savings Bank & Washington Mutual Bank. Petty cash, invoicing, general accounting, Contracts submittal, 3-day notices to disgruntled tenants or who had financial hardship. Perform general handyman functions, gardening service, open house viewings, cleaned & power wash the properties.

·  Performed onsite inspections for both (Exterior\ Interior) right before escrow upon property management supervisors approval.

·   Coordinated with plumbers, contractors, electricians, carpenters, Dewey Pest Control,& vendors who helped to maintained the property’s in good standing. Maintained awesome relationship with the direct owners, property management & the Banks. Referral 1 property to investor (James Valerio) & sold the property within 10 days!